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Troubleshooting + Support

Troubleshooting

Check Configuration: 1. Verify arr URLs are correct 2. Ensure "Enable arr Links" is checked 3. Confirm you're logged in as administrator 4. Check item has *arr metadata

Test URLs: - Open *arr URLs in browser - Verify they're accessible from Jellyfin server - Check for HTTPS/HTTP mismatches

Tags Not Syncing

Check API Keys: 1. Verify API keys are correct 2. Test API access manually 3. Check *arr logs for errors

Check Tag Settings: - Verify tag prefix matches arr tags - Check sync filter isn't too restrictive - Ensure tags exist in arr

Calendar Not Loading

Check Prerequisites: 1. Sonarr/Radarr URLs configured 2. API keys entered 3. *arr instances accessible 4. Calendar page enabled

Check Logs: - Browser console for client errors - Server logs for API errors - *arr logs for connection issues

Requests Page Issues

Downloads Not Showing: 1. Verify polling is enabled 2. Check poll interval setting 3. Ensure downloads exist in *arr 4. Check API connectivity

Status Not Updating: 1. Verify polling is enabled 2. Check poll interval 3. Refresh page manually 4. Check browser console for errors

Support

If you encounter issues:

  1. Check FAQ for common solutions
  2. Verify *arr URLs and API keys
  3. Check browser console and server logs
  4. Report issues on GitHub