Troubleshooting + Support
Troubleshooting
Links Not Appearing
Check Configuration:
- Verify *arr URLs are correct
- Ensure "Enable *arr Links" is checked
- Confirm you're logged in as administrator
- Check item has *arr metadata
Test URLs:
- Open *arr URLs in browser
- Verify they're accessible from Jellyfin server
- Check for HTTPS/HTTP mismatches
Tags Not Syncing
Check API Keys:
- Verify API keys are correct
- Test API access manually
- Check *arr logs for errors
Check Tag Settings:
- Verify tag prefix matches *arr tags
- Check sync filter isn't too restrictive
- Ensure tags exist in *arr
Calendar Not Loading
Check Prerequisites:
- Sonarr/Radarr URLs configured
- API keys entered
- *arr instances accessible
- Calendar page enabled
Blank Screen / "Cannot find module" Error (Cloudflare Rocket Loader):
If the Calendar or Requests page shows a blank screen and the browser console shows Cannot find module './', this may be caused by Cloudflare Rocket Loader interfering with Jellyfin's JavaScript module system. Rocket Loader rewrites and defers script loading in a way that can break dynamic module imports.
Solution: Disable Rocket Loader for your Jellyfin domain in Cloudflare:
- Log in to the Cloudflare dashboard
- Select your domain
- Go to Speed → Optimization → Content Optimization
- Toggle Rocket Loader off
Alternatively, disable it for specific pages using a Page Rule or Configuration Rule targeting your Jellyfin URL.
See GitHub issue #570 for more context.
Check Logs:
- Browser console for client errors
- Server logs for API errors
- *arr logs for connection issues
Requests Page Issues
Downloads Not Showing:
- Verify polling is enabled
- Check poll interval setting
- Ensure downloads exist in *arr
- Check API connectivity
Status Not Updating:
- Verify polling is enabled
- Check poll interval
- Refresh page manually
- Check browser console for errors
Support
If you encounter issues: